Returns & Exchanges
Thank you for shopping with us at C-MyGarage. We want you to have a positive shopping experience, and we understand that sometimes returns or exchanges may be necessary. This Returns and Exchanges Policy outlines the guidelines and procedures for returning or exchanging products purchased from our Shopify store:
Eligibility for Returns and Exchanges:
- We accept returns and exchanges within 30 days from the date of purchase.
- To be eligible for a return or exchange, the product must be unused, in its original packaging, and in the same condition as when you received it.
- Some products, such as personalized or custom-made items, may not be eligible for returns or exchanges. Please check the product description or contact us for clarification.
Initiation of Returns and Exchanges:
- To initiate a return or exchange, please contact our customer support team or use the designated returns and exchanges form on our website.
- Provide your order details, including the order number and the reason for the return or exchange.
- Our customer support team will guide you through the process and provide any necessary instructions.
- Customers are responsible for the shipping costs associated with returning the product, unless the return is due to an error on our part or a defective product.
- We recommend using a trackable shipping method to ensure that the returned item reaches us safely.
- In case of an exchange, we will cover the shipping costs for sending the replacement product back to you.
Refunds and Store Credits:
- Once the returned product is received and inspected, we will process the refund or issue a store credit, depending on your preference.
- Refunds will be credited back to the original payment method used for the purchase.
- Store credits can be applied towards future purchases on our Shopify store.
- Certain items may be non-refundable, such as gift cards or downloadable digital products. Please check the product description or contact us for clarification.
Damaged or Defective Items:
- If you receive a damaged or defective product, please notify us immediately, providing relevant details and supporting photographs if possible.
- We will assess the situation and, depending on the circumstances, offer a replacement, repair, or refund.
Final Sale Items:
- Some items may be marked as final sale, indicating that they are non-returnable and non-exchangeable. Please check the product description for any such designations.
Please note that this Returns and Exchanges Policy is subject to change without prior notice. Any updates or modifications will be communicated on our website or through other appropriate channels. If you have any questions or require further assistance regarding returns or exchanges, please contact our customer support team. We appreciate your understanding and cooperation.